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Annette Hamm
가입한 날짜: 2021년 5월 28일
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마지막 활동: 2023년 10월 24일
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님의 최근 활동 Annette Hamm
Annette Hamm님이 에 게시물을 만듦
Support only sends emails to the primary email address. The secondary email addresses are only used to identify user accounts, but outgoing email ticket updates are only sent to the primary email address.
This system behavior has two negative consequences:
a) The requester email address of the incoming mail is always the primary email address, although it was originally sent by one of the additional mail addresses of that end user profile.
b) If an end user has more than one email address, you never can send a ticket reply (CC) to one of the additional email addresses of that end user.
A lot of our users have two or more email addresses and would like to receive replies from Support to all of there email addresses (esp. in times they work from home).
2021년 5월 27일에 게시됨 · Annette Hamm
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