Bob Ridder

Agents should be able to submit surveys for tickets in which they are the requester.

I was told that this is where I should submit a feature request. I've been discussing this issue with Zendesk support and have been told and see in the online documentation that Agents cannot submit surveys for tickets for which they are the requester.

Our Service Desk supports internal users, which includes members of our IT department. Many of the members of our IT department are Agents in Zendesk. They might need to submit a request to our Service Desk for various services and support. When their request has been completed and they are asked to comment on it through the survey process, then they should be able to do that.

I can understand why an organization that supports external customers may not want their Zendesk Agents to be able to submit survey responses, but it should be an option, especially for organizations that use Zendesk for internal support.

My feature request is for the option to allow Zendesk Agents to be able to submit survey responses for tickets that they are the requester for.