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Jeanne Howe

가입한 날짜: 2021년 10월 22일

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마지막 활동: 2021년 10월 22일

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Rafael,

The ticket has been closed as "Not Planned" I doubt ZenDesk is even looking at the comments.

We have stared looking at alternatives.

Jeanne

댓글 보기 · 2017년 7월 13일에 게시됨 · Jeanne Howe

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Yuri,

That is disappointing. It leaves us having to re-evaluate whether or not we can support this integration or if we should consider other tools/options.

 

Jeanne

 

댓글 보기 · 2017년 6월 07일에 게시됨 · Jeanne Howe

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Any update on this issue?

댓글 보기 · 2017년 6월 05일에 게시됨 · Jeanne Howe

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Yuri,

Each of our clients have their own ZenDesk installation. They pay for it, they own it. We support these clients by pulling tickets into our JIRA instance. While we do have permission schemes in JIRA to "separate" the two client projects, our developers support both clients.

Since my company does not "own" the ZenDesk domains, there is no way to merge the two domains into a multi-brand.

 

Jeanne

댓글 보기 · 2017년 5월 03일에 게시됨 · Jeanne Howe

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Yuri,

Setting up a multi-brand is not an option for us. We support mulitple clients, each client has their own domain. Security issues and proprietary information means there is no way to "combined" these clients into a multi-brand. 

What is your recommendation for those of us that support multiple clients now that you have dropped this functionality?

댓글 보기 · 2017년 4월 28일에 게시됨 · Jeanne Howe

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