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Rina
가입한 날짜: 2021년 10월 16일
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마지막 활동: 2024년 10월 29일
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님의 최근 활동 Rina
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I'm afraid not Afton Rupert / Afton Rupert - sorry didn't know which tag you were as there were two without images
댓글 보기 · 2024년 10월 29일에 게시됨 · Rina
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Gonna request an update on this @... (tagging Aaron Mitchell, Chad Susa (Gravity CX - Zendesk Partner), Simon Blouner (midlertidig) Dan Cross but can't tag Kris - not sure of which Kris to us lol!)
The last update in September didn't give much insight, so I wonder how this has progressed please - can we have some news? We want to make our messaging experience much more user friendly however our customers are still stuck in loops due to a lack of 'return'/ 'start over' feature and this is a recurring complaint for most
Thanks
댓글 보기 · 2023년 10월 27일에 게시됨 · Rina
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Elaine Hi there! Sorry I didnt' make myself clear - we have a dashboard, but I don't know from what report/ or dataset the dashboard originates. How do I find that out, to then check the 'last updated' part. I believe the Dashboard was made by Zendesk as a Beta test a while ago, and it's linked to Live data
댓글 보기 · 2023년 10월 20일에 게시됨 · Rina
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Any chance we can get some data in response to 000000 Danjoint 's point here? My team are relying on the hourly report in Explore to establish whether targets are getting met - however frequently they are not reliably seeing updates within a timely manner, so it's not possible to know until the day following. Hope you can help!
댓글 보기 · 2023년 10월 19일에 게시됨 · Rina
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Agreed Nickolas Burger - the audio is disruptive and causes issues when on call.
댓글 보기 · 2023년 9월 19일에 게시됨 · Rina
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Rohan Gupta Thanks for this update. For those of us who do not use Omni-channel routing, what options do we have?
댓글 보기 · 2023년 8월 11일에 게시됨 · Rina
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Is it possible to generate a trigger that auto-pins a specific article or number of articles to a ticket that comes into the New list?
It would be useful to agents where 'close my account' is mentioned, so it's the first article they see upon looking in Knowledge base for the process we follow
댓글 보기 · 2023년 7월 20일에 게시됨 · Rina
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'There's currently no native way to identify the call IVR path or origin in the created ticket from the calls. I'm afraid this appears to be a current limitation in Zendesk Talk.'
What I want to know, is whether we can set up a system that identifies the exact options selected during the IVR Routing, before a Talk call is made into a ticket (i.e. live call OR ticket made by leaving a voicemail message). I had suggested some form of trigger which can add a unique tag but this wasn't possible currently.
We want to use a method like the above or something better, to identify the route taken in IVR to reach the ticket stage. A feature such as this would benefit our team to know how well the IVR routing works - i.e. did the call go to the right department?
2023년 7월 19일에 게시됨 · Rina
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Rohan Gupta shame I have heard no further update from you since January of this year.. (see above comments)
댓글 보기 · 2023년 7월 17일에 게시됨 · Rina
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Widson Reis Hi there, where are we at on the roadmap since a year ago please?
댓글 보기 · 2023년 7월 07일에 게시됨 · Rina
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