Meg Gallear-Ouimet
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총 활동 수12
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수0명
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투표 수3
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플랜 수4
활동 개요
Meg Gallear-Ouimet님의 최근 활동-
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This workaround is only applicable for once a Chat has ended, which means we are unable to use those IPs or meta information to verify the customer or help troubleshoot while we are actively chatti...
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This isn't helpful, Ayush, because these events are only available once the chat has come to a close. If we're helping a customer in real time, we are unable to see any details about the browser, d...
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Feature Request: Max Limit for Customer Wait Time
예정되지 않음With a smaller team, we'd like to protect the customer experience by automatically turning chat off for new customers if we're backed up and a customer has already been waiting the queue for over a...
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No IPs available in Chat
Our team needs to have easy access to view IPs for security processes, but this feature was removed with the move to Agent Workspaces. This is a great security risk for us, so we'd love the feature...
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Definitely agree with this feedback. It's nearly impossible to manage wait times without our small chat team needing to manually alternate going invisible and online in order to control our volume....