Andrew Dell

This is especially helpful for our scenario.  Customers of ours will often email our help desk by replying to closed tickets, thus creating a follow-up.  Those follow-ups retain the CCs from the original ticket, and most of the time those CCs have no business being on the new ticket.  I'd love to be able to create a trigger that, when a follow-up ticket is created, strips all of the CCs from that follow-up.  I created a ticket with Support to see if this functionality was available and they told me to create a new discussion, although this discussion already exists.

Needless to say, +1.