Avi Warner

Stuart Buddrige Matthias Miltenberger

Unfortunately, last year I had removed the app from the marketplace as Zendesk is deprecating http targets which are used by the app to function and I don’t currently have the bandwidth to update it. Also, the process (even if updated) was kind of awkward and could cause a fair amount of unintended consequences for Zendesk instances without the standard trigger setup. I've updated that site with this note as well in case anyone else stumbles across it. 

It was my hope to get things working with webhooks but there really wasn't a way to do it without having a server processing customer data. 

Quick note, my app (Carbon Copier) does not work with the new Followers feature. I'm working on an updated version compatible with both, but please don't install right now if you have activated Followers. Thanks!

@Christian, that’s right, I’m not sure my app will work on Essential plan. If you were able to purchase, please reach out to me via email and I can help w a refund.

@Gasper, take a look at my app (Carbon Copier), it should be able to take care of that use case.

@alon unfortunately not that I can figure out :/ 

The app works by adding CCs via target as the ticket is created, but by the time your 'Notify Requester of Received Request' trigger, or the internal triggers that notify CCs fire, the CC isn't yet in place. 

@jeremy the app only works on tickets in Support. Haven't really looked into Explore.

@Bruno, it's a one time cost that goes to buying me a coffee every once in a while :)

@Jeff / @Steve / @Greg thanks for the shoutout, glad the app is working for you.

If interested, my app, Carbon Copier, is live on the Zendesk Marketplace.

While it doesn't add a trigger action for end-user CCs, it adds a custom field to Users & Organizations. When you add end-user email addresses (or User IDs) to them, they're added as CCs when a ticket is created for that Org or Requester.

@sonja, @martin, @david, @aaron. The app is pretty basic and in a working state. I wasn't able to get it working with triggers, but it creates a custom field on the User & Organization level. If you add comma separated emails (or user IDs) to the fields, when a ticket is created for said Organization or Requester, those end-users listed are added as CC's (basically it's sets up the fields, target, and trigger for you so you don't need to do any of the configuration). If that's interesting to you, let me know (aviwarner@gmail) and I'll send you a link to the app. You'll need Professional or Enterprise to install it as a private app. 

 @Aaron, @Martin, @David. Good to see some interest (and maybe some help testing things out). I'll post details when things are up and running. 

In the interim, @Jhoan is totally right. This is definitely do-able with webhooks. 'additional_collaborators' works with an array of email addresses too, so you don't strictly need to look up their user id (although it can cause some weirdness if the emails change on the user I'd imagine). 

If anyone is interested, I'm working on an app that will allow you to add email addresses as CCs via a trigger. Hoping to have a prototype working in a couple weeks. If you'd like to beta test, let me know.