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Melanie Gapany
가입한 날짜: 2021년 10월 16일
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마지막 활동: 2023년 10월 26일
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님의 최근 활동 Melanie Gapany
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I have tried disabling both "Agent comments via email are public by default" and "Make email comments from CCed end users public (not recommended)" in my admin panel and I am still prompted to uncheck the box upon merge. Even tried signing in and out, clearing cache, doing a hard reload.
I even looked to see if it is possible to update the ticket trigger for this, but nope, it's an all-or-nothing situation. One of these things need to become an option. Preferably just give us a setting to uncheck this box by default. It is RIDICULOUS to depend on agents to do this, it slows down their workflow, leads to human error, and confuses our customers.
7 years and counting. FIX THIS
댓글 보기 · 2023년 10월 26일에 게시됨 · Melanie Gapany
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Literally just here to add my voice to this. follower_agent_xxx doesn't even produce a result on my views at all so this filter view doc isn't even correct.
This needs to be added to the feature roadmap.
댓글 보기 · 2021년 5월 14일에 게시됨 · Melanie Gapany
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