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佐々木 岳人

가입한 날짜: 2021년 10월 16일

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마지막 활동: 2021년 10월 24일

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Hello @...

Thank you for creating the ticket.
But Please tell me about this ticket.
Is it possible for me to access or check the contents of this ticket?
Or does it require action, such as sharing some additional information?

댓글 보기 · 2021년 6월 28일에 게시됨 · 佐々木 岳人

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Hello.

When you press "Add Channel" or "Edit Existing Settings" in "Zendesk Support Ticket Notification", the image below will appear and you will not be able to specify the channel.

I've successfully set up ticket notifications once in this workspace, and I'm still receiving those notifications. However, as mentioned above, it is not possible to add new notification settings or change existing notification settings.

I have confirmed that the link between the app and the channel has been set.
Can you give me some advice on how to solve this problem?

Thank you.

댓글 보기 · 2021년 6월 21일에 게시됨 · 佐々木 岳人

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Hello @...
Thank you for contacting us.
I was relieved to hear that the app was being modified.
By the way, how can I receive the announcement?

댓글 보기 · 2021년 5월 27일에 게시됨 · 佐々木 岳人

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Hello.
I have a similar problem with Mike Mike and Vladyslav Oboronko.
I've linked the public channel with the Zendesk App and confirmed that I'm notified of ticket updates.
And then I changed the channel to private.
Then I noticed that I was no longer notified of ticket updates.

As you can see in the image, the Zendesk App is set up to access the ss_iot channel.

In addition, there is one interesting description in the document.
"Note: Due to recent changes to the Slack platform, you cannot add the app to newly created private channels or channels converted from a public channel to a private channel."
The ss_iot channel was created around the end of last month. Is this the reason why I can't set notifications?

Thanks

댓글 보기 · 2021년 5월 25일에 게시됨 · 佐々木 岳人

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