Jeanette

Agreed - I feel like this is absolutely needed for anyone who has multiple products or services.  I actually like to point out Zendesk's support Community as a place where this is drastically needed.  It's difficult to filter out "Help Center" information versus "Zendesk Ticketing System" information.  Wouldn't it be nice to have topics for those and then subtopics with relevant information? :P

Even with a small file size it would be nice to have attachments.  Sharing a save file, a product .log file, etc.  Right now even if it's a tiny file I have to either open a ticket, open an e-mail chain, or host it on Drive/Dropbox and link to it.