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ConnectPOS Support

가입한 날짜: 2021년 10월 16일

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마지막 활동: 2021년 10월 22일

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ConnectPOS Support님이 에 댓글을 입력함

댓글Using themes and customizing your Help Center

hi, i can't see Edit Code when i customize the copy theme. Please guide me

댓글 보기 · 2021년 7월 01일에 게시됨 · ConnectPOS Support

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ConnectPOS Support님이 에 게시물을 만듦

게시물 Feedback - Ticketing system (Support)

Today I found an information from Zendesk that should cause the confusion and/or mis-understanding:

 

Per this subscription, I should be able to set up 2 Agents within my account. However, after creating 1 Agent, Zendesk said that there was no slot. At this moment, I realized that Zendesk has considered the Admin account as an Agent.

This caused a problem for our company since we have 2 Customer Supporters. For me, as an Admin, definitely I have all the powers but I will never interact with Customers, that's the job of Agents.

Therefore, it will be better if Zendesk put a disclaimer that: 2 Agents will be 1 Agent + 1 Admin, not "2 Agents are 2 Agents".

A bit disappointed about this.

2021년 5월 04일에 게시됨 · ConnectPOS Support

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