최근 검색
최근 검색 없음

Kristina Tibbitts
가입한 날짜: 2021년 10월 22일
·
마지막 활동: 2024년 3월 14일
팔로잉
0
팔로워
0
총 활동 수
41
투표 수
19
플랜 수
14
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Kristina Tibbitts
Kristina Tibbitts님이 에 댓글을 입력함
We also need reporting based on ticket followers. It would be great to be able to set up reporting on how many tickets have a follower and break it down by follower name.
I tried setting up a trigger to add a tag whenever a follower was added to a ticket, but that doesn't seem to be an option either.
댓글 보기 · 2023년 6월 22일에 게시됨 · Kristina Tibbitts
0
팔로워
2
투표 수
0
댓글
Kristina Tibbitts님이 에 게시물을 만듦
We need reporting based on ticket followers. I haven't been able to find anything in Explore that would allow me to do this. Is there a way to set up reporting on how many tickets have a follower and break it down by follower name?
I tried setting up a trigger to add a tag whenever a follower was added to a ticket, but that doesn't seem to be an option either.
2023년 6월 22일에 편집됨 · Kristina Tibbitts
1
팔로워
5
투표 수
3
댓글
Kristina Tibbitts님이 에 댓글을 입력함
Kristina Tibbitts님이 에 게시물을 만듦
Is there a way to report on side conversation recipients? I'm trying to determine how many side conversation emails were sent to a certain email address. I can see how many total side conversation emails were sent using an applied tag, but I can't figure out how to further break it down from there.
2023년 3월 28일에 게시됨 · Kristina Tibbitts
0
팔로워
3
투표 수
2
댓글
Kristina Tibbitts님이 에 게시물을 만듦
We often have more than one open ticket per customer and need a way to ensure that our agents see other open tickets. Is there a way to have a pop-up or alert come up when a ticket is opened and there's another open ticket for the same customer? Ideally something with a check box that would require them to acknowledge before allowing them to proceed?
2022년 12월 09일에 게시됨 · Kristina Tibbitts
0
팔로워
5
투표 수
1
댓글
Kristina Tibbitts님이 에 댓글을 입력함
Any updates on the bug? The anchor workaround didn't work for me and this is making it very difficult to create articles.
댓글 보기 · 2021년 11월 11일에 게시됨 · Kristina Tibbitts
0
팔로워
0
투표 수
0
댓글