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Kristina Tibbitts

가입한 날짜: 2021년 10월 22일

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마지막 활동: 2024년 3월 14일

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

We also need reporting based on ticket followers. It would be great to be able to set up reporting on how many tickets have a follower and break it down by follower name.

I tried setting up a trigger to add a tag whenever a follower was added to a ticket, but that doesn't seem to be an option either. 

댓글 보기 · 2023년 6월 22일에 게시됨 · Kristina Tibbitts

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게시물 Q&A - Reporting and analytics

We need reporting based on ticket followers. I haven't been able to find anything in Explore that would allow me to do this. Is there a way to set up reporting on how many tickets have a follower and break it down by follower name?

I tried setting up a trigger to add a tag whenever a follower was added to a ticket, but that doesn't seem to be an option either. 

2023년 6월 22일에 편집됨 · Kristina Tibbitts

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커뮤니티 댓글 Q&A - Tickets and email

We are having the same issue. In addition, some of our agents are no longer able to see the subject field of a ticket at all, unless it's a ticket that they created.

댓글 보기 · 2023년 4월 26일에 편집됨 · Kristina Tibbitts

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I agree, this is very inconvenient. We often have to search through pages looking for a particular ticket and having the individual page numbers made this much easier. 

댓글 보기 · 2023년 3월 29일에 게시됨 · Kristina Tibbitts

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게시물 Q&A - Reporting and analytics

Is there a way to report on side conversation recipients? I'm trying to determine how many side conversation emails were sent to a certain email address. I can see how many total side conversation emails were sent using an applied tag, but I can't figure out how to further break it down from there. 

2023년 3월 28일에 게시됨 · Kristina Tibbitts

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게시물 Q&A - Tickets and email

We often have more than one open ticket per customer and need a way to ensure that our agents see other open tickets. Is there a way to have a pop-up or alert come up when a ticket is opened and there's another open ticket for the same customer? Ideally something with a check box that would require them to acknowledge before allowing them to proceed?

2022년 12월 09일에 게시됨 · Kristina Tibbitts

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댓글Working with articles in the knowledge base

Any updates on the bug? The anchor workaround didn't work for me and this is making it very difficult to create articles.

댓글 보기 · 2021년 11월 11일에 게시됨 · Kristina Tibbitts

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커뮤니티 댓글 Feedback - Help Center (Guide)

This would be extremely helpful!

댓글 보기 · 2021년 4월 30일에 게시됨 · Kristina Tibbitts

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