Trina
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마지막 활동
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Trina님의 최근 활동-
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Regional Chat Time Zones
In Support you are able to set regional time zone schedules. I never have to touch them when the US or Europe springs forward or falls back. However, with the chat schedules they are all based on o...
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This would be great to have! It's like the same reporting issue I've upvoted regarding parent/child tickets (or rather the linked problem tickets to an incident ticket). I have to run two reports a...
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I would like to add my vote for macro reporting. I would love to remove macros that are never used! Agents would be able to find the macro they need if they didn't have to sort through unused one. ...
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Okay, at least follow the same form conditions versus showing ALL form fields. If the field wasn't shown on the customer facing form based on conditions, it shouldn't be displayed to the customer i...
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This is more than a year old, but I just discovered that agents (staff) are unable to update the organization(s) that they belong to, so I'll throw in my vote for this as well.
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You have my vote! As it is, I can't a word cloud report to work in Explore.
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Does this work when you have multiple schedules? I've been doing some testing and I'm not getting the desired results. Does the triggers that send the different notification (based in or out of bus...
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Rusty Gregory, I'd say something similar to what it was before where there was a stripe of color over the icons. If that isn't doable, I'd say allow us to change the full gray side bar to a color.
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I would love to see the Branding carry over to the Admin Center. It really helps as a visual to make sure that I'm in the correct environment when making changes. I have to be a little paranoid whe...
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It would be super helpful that once the Admin Center was opened, it stayed open vs navigating back to Support. For example, if I click to open a view in Support that the support view not open in th...