Chris Hynes
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@Zac -- yep, that's exactly what it was. After some research I traced what was causing it -- Nvidia's software takes Ctrl + Alt + M by default: https://superuser.com/questions/1282799/what-is-preve...
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No, ctrl + alt + m doesn't work for me. Strange, I wonder if there's something about our instance -- I recall it not working when I tried in the past either. File a ticket if you could -- be good t...
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Looking in the keyboard shortcuts, it says ctrl + alt + m maps to "Open macro box". I would expect this to open the "apply macro" box at the bottom of the screen and allow me to start typing a macr...
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Point 1 and 4 are key for maximizing efficiency. In the old version with reply box at the top and comments below, newest first, your eye can always go to the top and action what's there. In the new...
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Yep, super frustrating that this was a forced upgrade to an inferior system. I concur with all of your points with the first and third being the most egregious. Having to scroll down through dozens...
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How do we reference the contextual ticket ID in the URL? With Targets, we are able to reference a ticket like this: https://ourdomain.zendesk.com/api/v2/tickets/{{ticket.id}}.json Which allows our...