Sabel Daniela

Hi guys,

I think I found a solution to this problem an have a suggestion, which seems to be working. Since my account is in German, I've edited Colin's screenshots - please forgive :)

First, I have created a costum field, as suggested. In my case, I chose a drop-down custom field called "Remind me?" with the options "yes" and "no".

Then I have used Colins Automation screenshot and slightly changed some things. You can create an automation similar to one the one in my edited screenshot:

In Perform these actions take out the whole column Ticket: Remind me before + Set to a specific date.

Besides setting the email, set the action Ticket: Remind me? to "No"

You don't have to set any trigger, since the action will get nullifyed by changing it's status to "No" as soon as the email is sent out.

When I set the date- the email arrives in my inbox the day before 8pm (+1 GET, German time). Incase I'm not working during that time, I'll see the email in my inbox the next morning - so the set date! 

I hope this helps.

 

Cheers,

Daniela