Josh Wilson

I have to jump on board here. This is a necessary feature and I cannot believe it is not even out of the backlog after 4 years. My organization is just switching over to Zendesk and If I had known this feature was not available I would have pushed back strongly on the decision to go with Zendesk. Our current system allows this feature and it is painless and easy. Zendesk is easily going to be adding hours per day to my support staff. They will not be pleased. Please address this, this is a very basic and useful function that the majority of your competition supports.