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Erica Girges
가입한 날짜: 2021년 10월 16일
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마지막 활동: 2025년 3월 20일
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님의 최근 활동 Erica Girges
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댓글 보기 · 2025년 3월 19일에 게시됨 · Erica Girges
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I completely understand the confusion. What is needed to access the API is an admin's email address associated with the Zendesk account. It would be the same as what is used for logging into your Zendesk instance.
댓글 보기 · 2025년 2월 26일에 게시됨 · Erica Girges
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Hi Henderson,
It looks like it is reverting to an anonymous user. The SDK is designed to do this when the JWT service emits an error.
Also, there are two ways to authenticate users with the messaging widget. That is with external id and or email identities.
Have you confirmed that Email identities have been configured correctly in the account? There are 3 options for configuration here so I would confirm that the correct one for your needs is configured.
Another important thing to note is that external ID will always be the primary identifier used. So let's say an email address is already associated with a different external ID, Zendesk will reject the JWT and the conversation will start as with unauthenticated user. In which case you'll either need to update the JWT with the correct external ID or email address OR delete the user with the conflicting external ID.
댓글 보기 · 2025년 2월 25일에 게시됨 · Erica Girges
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When it comes to the via object, the channel can only be set at the time ticket creation. Also, given that we are updating the ticket via API, unfortunately, we can't directly update via SMS. However, there is a workaroud for this. You can check out the walkthrough for setting that up here.
Hope this helps!
댓글 보기 · 2025년 2월 25일에 게시됨 · Erica Girges
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I recognize that this is an important feature request for you. Unfortunately, I don't have a definitive answer as to if this will be implemented. However, I do recognize the importance ion having such collaboration tools. I recommend sharing this as a post in our Product Feedback for our Developer Platform. Our product teams use these posts as a resource for product and feature planning.
Thoughtfully shared use cases and business needs are always appreciated.
댓글 보기 · 2025년 2월 24일에 게시됨 · Erica Girges
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