Erin O'Callaghan
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Erin O'Callaghan의 최근 활동-
We've added another new recipe that shows you how to manually set a trend line to show goals with an increasing value over a period of time: Creating a stepped trend line
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We've added a new recipe that helps you determine whether an agent’s maximum capacity is set appropriately as part of omnichannel routing: Reporting on maximum capacities with omnichannel routing
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Hi Sean Morrissey, sorry about that! The link should work now.
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We've added a new recipe for reporting on the length of recorded calls in Talk: Reporting on length of recorded calls by year and month
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We've added a new recipe for reporting on IVR keypresses: Reporting on IVR keypresses based on ticket tags
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Hi Amie Brennan, thanks for calling this out! I've updated the article with the six intelligent triage prediction-related attributes: Intent, Intent confidence, Language, Language confidence, Senti...
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We've added a new Explore recipe for Enterprise customers: Creating a dashboard to report on live agent status
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Hi Collin Phillips, thanks for letting us know about the broken link! We've split that original video into two separate videos and updated the article with the new links: Video: Getting started wi...
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New EAP for Advanced AI Similar tickets The similar ticket feature enables agents to see a list of similar tickets in the Intelligence section of the context panel when they're working on a ticket....
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New beta for Explore Data exporter This open beta introduces the Explore data exporter, which lets Enterprise customers export data from Explore datasets without any filters. This means you can eas...