Erin O'Callaghan
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총 활동 수263
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수4명
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투표 수8
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Erin O'Callaghan의 최근 활동-
Hi Maxim Nason, you should be able to do this by creating a standard calculated attribute called Tickets created and solved within same month? with the following formula: IF [Ticket created - Year]...
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Zendesk is removing Net Promoter Score (NPS) survey functionality on April 30, 2023. For more information, see Announcing the removal of Net Promoter Score (NPS).
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New EAP for Support: Macro suggestions Macros are a valuable tool that save agents time and help provide end users with consistent support. But knowing which maros to create is not always straight...
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Hi Erik Cerbulis, you can do this by adding the Ticket created - Date attribute as a filter and then taking the following steps: Click the filter you just added. Click Edit date ranges, and then g...
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Sorry about the wrong rollout date, CJ Johnson! I've corrected it in the table above. The data is available from September 20, but the rollout happened on September 22.
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Hi James Yang, the Analyzing your Flow Builder activity article describes the prebuilt Explore dashboard that shows information about the number of users who engaged with the bot or were transferre...
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I did some testing on this, and it appears the system uses the time when the agent started working on the update to determine whether the update falls inside or outside business hours. So for your...
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I’m glad it worked for you! As for filtering the report, I see from your screenshot that you’re using the Update - Month attribute in the Rows panel. I’d recommend moving that attribute to the Fil...
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Sorry, I should’ve explained my thinking more! I was suggesting that you could use a formula similar (but not identical) to the one in Filtering reports by business hours. So you might create a sta...
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Zendesk update: Please see our correction in the next comment below regarding this EAP. New EAP for Explore: Messaging dataset The Messaging tickets dataset in Explore contains metrics and attrib...