Chika Chima
Malware Scanning Service(MSS)
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총 활동 수73
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수1명
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투표 수0
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플랜 수27
활동 개요
Chika Chima님의 최근 활동-
Chika Chima님이 에 댓글을 입력함
Hi Filippo Bacci Thank you for reaching out with your question. While Zendesk’s malware scanning service does scan all file types, the nature of malware scanning makes it difficult for scanning eng...
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Hi everyone, As always, thank you for the feedback. We certainly understand this feature request significance to our customers. While we cannot commit to a date or planned release of this feature, ...
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Hi Prabu P thanks for your responses. And apologies, I did not realize there was a ticket created for you. Ill work with Advocacy to help answer these questions that I do not now as of now, but fo...
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Hi Prabu P! I am interested in digging more into your question and feature request. Do you often find that you're running out of storage space? Would it be useful to have different storage rules fo...
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Hi Alan Mark Unfortunately we cannot disable this feature, but I want to work with you to understand more on what you are seeing in regards to attachments and the malware scanning verdicts UI. I c...
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Hi Hussain thanks for reaching out! We understand how important security is to our customers and to Zendesk. Although, we cannot share what party we have partnered with to give you the malware scan...
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Hi Boyoon Thank you for reaching out and providing feedback. I would love to understand more about your use case! I am curious to understand what is the difference between the signed in vs non sig...
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Hello everyone thank you for your feedback and comments! In Support today; we do have private attachments as current feature in Support that helps with securing access to a file. Unfortunately thi...
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Hi Valeriia P. I would love to learn more about your use case. Can you help me understand your ideal workflow for what type of attachments should be allowed by your agents and end users to be uploa...
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Hi José Sousa ! Thank you for your explanation and use case. What would be the ideal minimum and max attachment size for your customers to upload? And what would be the min and max for your agent...