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Team Leafworks
가입한 날짜: 2021년 12월 06일
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마지막 활동: 2023년 2월 16일
Hi Zendesk support team, we (Leafworks) are a Zendesk Premier Partner and most times contact you on behalf of our clients via this account.
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님의 최근 활동 Team Leafworks
Team Leafworks님이 에 게시물을 만듦
It is necessary to show the e-mail address next to the name of the person, when the function 'fowarding as e-mail' is being used.
Why?
1. Zendesk Team forwards message to another internal team that is not working with Zendesk.
2. In the forwarded message only names appear, no e-mail address.
3. The Team working with Outlook does not know, how to proceed in the case the have to contact the person that wrote the comment. They ask the Zendesk Team again.
4. The Zendesk team has to open the ticket again, look for the mail of the person that wrote the comment and copy it in the side conversation.
2022년 9월 14일에 게시됨 · Team Leafworks
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Team Leafworks님이 에 댓글을 입력함
Hi!
Just to communicate it clearly. I cannot remmeber Outlook or any other mail client hiding the e-mail addresses to "respect the privacy of the person"...Please...
At our customer this behavior leads to time losses. Why?
1. Zendesk Team forwards message to another internal team that is not working with Zendesk.
2. In the forwarding message only names appear, no e-mail address.
3. The Team working with Outlook does not know, how to proceed in the case the have to contact the person that wrote the comment. The ask the Zendesk Team again.
4. The Zendesk team has to send the e-mail address.
댓글 보기 · 2022년 9월 14일에 게시됨 · Team Leafworks
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