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Corey Wahler

가입한 날짜: 2021년 10월 16일

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마지막 활동: 2021년 10월 16일

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님의 최근 활동 Corey Wahler

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게시물 Q&A - Tickets and email
Ticket being placed in the wrong queue

I'm curious what options I have for the following issue:

We have a user that is emailing into our system using two email addresses in the TO: field

  • Support@
  • Billing@

We need these tickets to go into our billing queue but they're getting placed into our support queue instead. Is there anything I can do within Zendesk to make sure these emails are placed in the billing queue?

From what I can tell if billing@ is listed first it ends up in that queue but if Support@ is listed first it gets directed to that queue.

2021년 5월 21일에 게시됨 · Corey Wahler

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