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Nikki Goodson

가입한 날짜: 2021년 10월 16일

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마지막 활동: 2021년 11월 02일

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님의 최근 활동 Nikki Goodson

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댓글Ticket management

That's fantastic, and not the answer I expected, but definitely what I hoped!

Thanks for testing. 

댓글 보기 · 2021년 9월 20일에 게시됨 · Nikki Goodson

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댓글Ticket management

I believe I already know the answer, but I will ask anyway!

Let's say I merge Ticket 1 into Ticket 2.

Ticket 1 becomes closed.

Customer has emails from both Ticket 1 & Ticket 2 in their sent folder. If they reply again to their original Ticket 1 email, then does it become a follow-up ticket as usual? Or does ZD recognize that the ticket has been merged, and instead put the new message into Ticket 2? 

댓글 보기 · 2021년 9월 16일에 게시됨 · Nikki Goodson

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I also have this problem, and we frequently switch from one to the other. The reason for ours is that if a ticket comes in with a foreign language, we get a translation and then post it as an internal note. We of course then need to stay on the ticket in order to send the public reply. In the case where the ticket comes in with English, then it's no problem to simply leave it as Next ticket in view. But more than half of our tickets need translation, so it is frequent switching back and forth.

댓글 보기 · 2021년 8월 23일에 게시됨 · Nikki Goodson

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