Pedro Rodrigues
Zendesk and CX consultant at Opservator.com 👋 Please note: I do not work for Zendesk, I just contribute as a Community Moderator.
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Pedro Rodrigues의 최근 활동-
Hi Kulin Joshi, I could be wrong but the features on this EAP are not applicable to messaging. At least that's how I interpret the part: "only available for ticketing channels. Other channels will ...
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Hi Dennis Welz! It is possible to detect the day of the week using Liquid. For example: {% assign current_day = ticket.created_at | date: '%a' %} This would return a value for current_day of 'Mon',...
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Acknowledging I might be stepping away from the scope of the post (as it relates to query/report-related needs), I'd probably use AI for other mundane tasks, like for example: "duplicate this tab ...
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Hi Bryan conquilla, unfortunately it is not possible to read comment content in Explore. A workaround would be creating a trigger that detects the exact string and adds a specific tag to the ticket...
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Ronald here's a community tip with a method to calculate Next Reply Time for async channels by leveraging Support and Explore. Hope it helps!
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Hi everyone, Here's a community tip with a method to calculate Next Reply Time for async channels by leveraging Support and Explore (and without having to depend on ticket status changes in the met...
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Hi everyone, Here's a community tip with a method to calculate Next Reply Time for async channels by leveraging Support and Explore (and without having to depend on ticket status changes in the met...
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Hi everyone, Here's a community tip with a method to calculate Next Reply Time for async channels by leveraging Support and Explore (and without having to depend on ticket status changes in the met...
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Hi Lisa Kelly, this is great news! I already have custom layouts enabled but I can't see the Conversation configuration as shown. Is there a form to sign up for these new options, or should we wait...
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Hey team! Just a few side notes regarding these recommendations: "Automations run hourly and can perform an action to close these tickets. Although this option doesn't delete the tickets, it places...