Pedro Rodrigues
Zendesk and CX consultant at Opservator.com 👋 Please note: I do not work for Zendesk, I just contribute as a Community Moderator.
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게시물
Pedro Rodrigues의 최근 활동-
Guide feature request: see who's editing theme files and/or prevent multiple access
Quick overview of feature request As a Guide Admin, I'd like to be warned when someone else is editing the same theme file(s), or be stopped from accessing the file in the first place (identical to...
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Tip: calculating Next Reply Time (non-messaging/chat channels)
Hi everyone! This method got me extremely close to an accurate Next Reply Time metric in Explore and without having to rely on ticket status updates. It only applies to the usual async channels, h...
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Agent Workspace: view conversation permissions for Light Agents
Feature Request Summary Light Agents should be able to view messaging conversations in Agent Workspace (regardless of ticket status). Image: source article Description Light Agents can in fact ...
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Clicking elements when editing dashboards shouldn't be considered a change
답변함Feature Request Summary When opening a dashboard to edit, Explore sometimes considers clicking on elements a modification. The platform should track real changes, and ignore clicks on items. Descr...
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Agent Workspace: enable chat immediately after assignment on Open conversation tickets
Summary As an agent in Agent Workspace, I'd like the system to enable the chat/comment box as soon as I click 'take it' next to the Assignee field (i.e. without the need for me to update the ticket...
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Ticket delivery for Guided mode in Agent Workspace
Summary As a Guided-mode-agent waiting for new conversations to pop-up on my Agent Workspace, I would like the ability to go to a view and open multiple reopened/reassigned conversation tickets. De...
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Your Assigned Tickets (or improved Guided mode views)
TL;DR, as an admin I'd love to have the ability to disable and/or edit the 'Your assigned tickets' view. A default system view named Your assigned tickets is added to the agent Views interface when...