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Tina Baljian

가입한 날짜: 2022년 1월 26일

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마지막 활동: 2024년 5월 15일

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님의 최근 활동 Tina Baljian

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댓글Ticket automation and collaboration

This is not working for our account. We have the content there in the help desk, but its not pulling the content. 
Is there anything we can do to assist in getting more defined replies? If it's pulling from help desk can we make updates their to support the content it's suggesting?

댓글 보기 · 2024년 5월 15일에 편집됨 · Tina Baljian

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댓글Setting up Agent Workspace

Elias Can you also help me with a better visibility option ? Focus mode is great, but now my team lead is having challenges on how to monitor who is on phones and who is on chats. We use Geockboard, but Geckoboard does not display the rep names for when they are status to available and I as the director personally use one computer screen mixed with ALL the Zendesk support channels open. Do you have a better solution ? 

댓글 보기 · 2022년 1월 26일에 편집됨 · Tina Baljian

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