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Raphaël Péguet - Officers.fr

가입한 날짜: 2021년 12월 19일

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마지막 활동: 2023년 12월 29일

Zendesk Certified Consultant

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Raphaël Péguet - Officers.fr님이 에 댓글을 입력함

댓글Web Widget documentation

Federico Costa of course.

Allison Sargent this is different because ask for details asks the questions to the customer whether here you can populate the answer based on information of your website without asking.

 

@Zendesk Can you certify that others metadata than the 4 about authentication (mail, name, external id, status) can be used as variables in the flowbuilder please??

 

It would be nice that you add screenshots to reassure people that metadata are shown in the flow builder

댓글 보기 · 2023년 10월 24일에 편집됨 · Raphaël Péguet - Officers.fr

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댓글Business rules

I'm sure I've seen somewhere placeholders (tags) for nested drop-down list fields that return the first value, but I can't remember how it's written.

For example, if you have a field with the value: Restaurant::Français::5 étoiles, it will only return Restaurant.
If you ever have it somewhere... (but without liquid)

Best regards,

Raphaël

댓글 보기 · 2023년 10월 11일에 게시됨 · Raphaël Péguet - Officers.fr

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댓글Multiple language support

Can we create new dynamic content by importing or this is only to update?

댓글 보기 · 2023년 10월 04일에 편집됨 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr님이 에 댓글을 입력함

댓글Talk basics

Benineses numbers are not on the list of accessible number in this webpage but it is in the self service buying part of Zendesk. Can you confirm benineses numbers are available?

 

Best regards,

댓글 보기 · 2023년 8월 24일에 게시됨 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr님이 에 게시물을 만듦

게시물 Feedback - Developer Platform

Hi,

We know how to send ticket info with webhooks but not attachment links.

We know how to write it with liquid but as it is not supported by webhooks we fail...

If some ones knows the syntax you're welcome 😇 

Best regards!

Raphaël

2023년 8월 04일에 게시됨 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr님이 에 댓글을 입력함

댓글Using legacy AI agent functionality

Hello 

I saw while trying that when the flow builder API calls succeeds but finds an answer where ALL the saved variables are not present the flow builder takes the API failed path..

It's very unlogical :s

My use case is to use answer bot api into the flow builder. So i've saved as variables the url and the title of the 3 first articles. and every time the API calls finds 3 articles it works, but when it finds 1 or two articles the flow builder takes the "fail path"

댓글 보기 · 2023년 7월 24일에 편집됨 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr님이 에 댓글을 입력함

댓글Call routing, greetings, IVR, and recordings

Solved: You have to click first to copy the address of the audio and open this link even if you're already on the reader

댓글 보기 · 2023년 6월 20일에 게시됨 · Raphaël Péguet - Officers.fr

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댓글Call routing, greetings, IVR, and recordings

When I click Save as it gives me a txt file! 

댓글 보기 · 2023년 6월 20일에 게시됨 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr님이 에 댓글을 입력함

댓글Using AI agents for messaging

Hi Zendesk, 

Images doesn't render well in every format it would be nice that you suggest in your article, picture sizes :) 

Best regards,

Raphaël

댓글 보기 · 2023년 5월 22일에 게시됨 · Raphaël Péguet - Officers.fr

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커뮤니티 댓글 Feedback - Ticketing system (Support)

It used to work with created_at only but now _with_timestamp is mandatory, like this created_at_with_timestamp

댓글 보기 · 2023년 5월 05일에 게시됨 · Raphaël Péguet - Officers.fr

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