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Ran Geller

가입한 날짜: 2021년 10월 16일

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마지막 활동: 2022년 10월 24일

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님의 최근 활동 Ran Geller

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게시물 Feedback - Ticketing system (Support)

The Salesforce integration (data sync) breaks from time to time, and it would be super helpful to get a notification when that happens.

 

2022년 10월 24일에 게시됨 · Ran Geller

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댓글Help with apps and integrations

I was able to get it fixed by disconnecting and reconnecting the Salesforce integration.

It is frustrating that the integration breaks from time to time, and I am not getting any notification about it.

댓글 보기 · 2022년 10월 23일에 게시됨 · Ran Geller

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댓글Web Widget documentation

After implementing end-user authentication, we experience the same situation - the end-user email is not captured.

It is annoying as it is impossible to switch from messaging to email and have unread messages automatically emailed when the end-user leaves the messaging session.

To overcome this, we configured the external_id to have the email, and the agent must copy it when hovering over the authentication badge and then update it in the end-user profile. 

What is the ETA for removing this limitation?

 

 

 

 

 

댓글 보기 · 2022년 6월 16일에 게시됨 · Ran Geller

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

Hi Zendesk,

Your Support team told me that the new conversation button and the My conversations list view are custom work from Zendesk side (not out of the box).

What is the plan to add it to the product? It is a Critical functionality (and the evidence is that Zendesk did some custom work to add this functionality.)

In intercom this functionality is out of the box...

댓글 보기 · 2022년 5월 10일에 편집됨 · Ran Geller

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댓글Ticket customization

Thank you, Eric!.

Is there a plan to add this functionality to the feature?

Any idea how can I automatically update agent-only fields during/after a ticket was created from the help center contact support form?

Ran 

 

 

댓글 보기 · 2021년 6월 24일에 게시됨 · Ran Geller

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댓글Ticket customization

Hi,

Is it possible (using this feature) to prefill custom ticket fields that are for agents only? (NOT editable for end-users).

Thanks!

 

 

댓글 보기 · 2021년 6월 09일에 게시됨 · Ran Geller

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