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Krithiga Karunanithi

가입한 날짜: 2023년 2월 12일

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마지막 활동: 2024년 9월 06일

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님의 최근 활동 Krithiga Karunanithi

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댓글Zendesk messaging

Hi there, when my colleague Ashley Taylor and I creating a messaging trigger, and sending a messaging to the customer we're unable to also set the icon - is this possible? We have built our messaging experience for our customers with consistent branding and want this to also align. 

댓글 보기 · 2024년 9월 06일에 게시됨 · Krithiga Karunanithi

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댓글Working with articles in the knowledge base

Hi it seems like it is no longer possible to set a light agent as the Owner is this correct? This ability was really key to our team managing our light agents ability to own and manage their article content.

Additionally it seems like a Group can now be set as the Owner? Has this changed since the comment May 2023?

 

댓글 보기 · 2024년 1월 23일에 게시됨 · Krithiga Karunanithi

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