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Jo Tatti

가입한 날짜: 2022년 9월 01일

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마지막 활동: 2023년 12월 07일

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님의 최근 활동 Jo Tatti

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커뮤니티 댓글 Feedback - Voice (Talk)

We bought Tymeshift a year ago, and just canned it. Unless your agents are logging in and out each day, and only using zendesk and not accessing other apps - it won't really give you a straightforward picture of agent availability. I will say, that our onboarding experience into Tymeshift was good, so I feel confident it wasn't a configuration problem. We were waiting for them to release "multi-tasking" but after a year of waiting for it we took a different tactic and re-allocated the spend to something else.

댓글 보기 · 2023년 12월 04일에 게시됨 · Jo Tatti

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I purchased Tymeshift as a solution on the suggestion of our Account Manager. After months of configuration and teaching agents to punch in and out, we are still not seeing value for money from this purchase. It is not a solution to Agent Availabillity reporting. Antonio Naddeo

댓글 보기 · 2023년 2월 27일에 편집됨 · Jo Tatti

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Is there a plan to restore the export to CSV option? The JSON is unusable. 

댓글 보기 · 2022년 12월 21일에 게시됨 · Jo Tatti

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same solution as every other unfinished cul de sac. buy 3rd party plug in.

댓글 보기 · 2022년 10월 12일에 게시됨 · Jo Tatti

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