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Jeremy

가입한 날짜: 2023년 3월 06일

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마지막 활동: 2024년 11월 29일

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님의 최근 활동 Jeremy

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댓글Business rules

Y'all should document the fact that there's a finite amount of holidays that can be added. We were adding new holidays but not deleting/editing the old ones as they expired. Eventually the UI would accept our new holidays but they would disappear when we navigated away. Now I've figured out that we need to edit the dates on our holidays as they expire. 

댓글 보기 · 2024년 11월 29일에 게시됨 · Jeremy

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게시물 Feedback - Chat and Messaging (Chat)

Currently in the Zendesk messaging widget, customers can be transferred to an agent. It would be great to have the ability to transfer to a “Sell Agent” in the case where a member of our sales team should be interacting with the customer. We do chat for both support and sales-related issues and would love to route to the appropriate team.

2024년 7월 09일에 게시됨 · Jeremy

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댓글Ticket management

Any change you'll make it so we can “allowlist” based on subject? We have a particular email we send to customers requesting a response and many of those responses are ending up in suspended tickets. I'd like all of those to come to support unless the user is suspended/marked as spam. 

댓글 보기 · 2024년 5월 31일에 게시됨 · Jeremy

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

Agree. This would be fantastic!

댓글 보기 · 2024년 4월 11일에 게시됨 · Jeremy

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커뮤니티 댓글 Discussion - Tips and best practices from the community

Thank you for sharing this! Just added this to our help center and the script still works great!

댓글 보기 · 2023년 12월 22일에 게시됨 · Jeremy

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댓글Managing your email

Any chance we can add a common subject to the allowlist? We sent out an email to a distro and want to see all of the replies but about half get filtered as spam. Or is this stricly domains and email addresses?

댓글 보기 · 2023년 12월 01일에 게시됨 · Jeremy

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게시물 Feedback - Reporting and analytics (Explore)

With regards to the Zendesk Sell datasets no longer being available in Explore I have a question/concern. The above-referenced post was closed for comment and concerned customers are referred here but I don't see that anyone has created a post yet to continue the discussion so I'm creating one.

My chief concern with this transition is that we've built out a number of custom dashboards at the individual and team levels that allow us to see a quick overview of KPIs either online or via email. With the migration to only viewing Sell data in Sell, it appears we will lose that functionality and be stuck with the out-of-the-box reporting. The suggestion to export our data isn't helpful. This means significantly more clicks are required to see the data we want to see.

Are there plans to allow for custom dashboards in Sell similar to Explore?

2023년 11월 14일에 게시됨 · Jeremy

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댓글Business rules

Any plans to allow customers on professional to have multiple schedules? It's incredibly difficult to have multiple brands and multiple channels and only have a single schedule. I really wish messaging/flow builder didn't use the same business hours as SLA/triggers.

댓글 보기 · 2023년 7월 31일에 게시됨 · Jeremy

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

Thanks for responding, Steve Lacoss. Do you have any alternative ways to get insights about customer interactions with the bot -- what is working and what isn't working?

댓글 보기 · 2023년 7월 24일에 게시됨 · Jeremy

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게시물 Feedback - Chat and Messaging (Chat)

In messaging and flow builder, it's immensely insightful to read the customer's interaction with our bots BEFORE they are transferred to an agent and it turns into a messaging conversation. Please add a feature where we can see all of these interactions even if the customer is never transferred to an agent. It will help us improve our bots and know which questions still need to be answered.

2023년 7월 24일에 게시됨 · Jeremy

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