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Fred Thomas

가입한 날짜: 2022년 3월 21일

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마지막 활동: 2024년 7월 18일

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님의 최근 활동 Fred Thomas

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댓글Setting up workforce management (WFM add-on)

I am having trouble reflecting the correct status for one of my agents. It seems the issue is that this agent was indeed ‘inactive’ when we first installed WFM. However, he is now active and WFM refuses to sync status properly. I have even modified the agent's name and the name change appears after performing a manual sync. What's happening here? How can I force the status change?

I find it incredibly limiting not being able to just click an option to designate status as as Admin. A process similar to User management in Zendesk Admin panel would be very much appreciated. Any workarounds??

댓글 보기 · 2024년 7월 18일에 편집됨 · Fred Thomas

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댓글Setting up workforce management (WFM add-on)

I would love to see the ability to grant/black access via Group membership. This would make for much more streamlined management of access. Is this planned?

댓글 보기 · 2024년 4월 23일에 게시됨 · Fred Thomas

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