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Dana Barker

가입한 날짜: 2022년 2월 11일

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마지막 활동: 2022년 4월 20일

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댓글Users, groups, and organizations

I would have expected the above grid to have a difference in permissions for the far right column depending on the user setting. It would make more sense if the org was set to 'view all org tickets and add comments' and the user was set to 'view and edit own tickets only' to have the same permissions as those outlined in yellow and the users who are set to view tickets from their org to have the permissions outlined in green.

It defeats the purpose of having the different options if they provide the same level of access to the users. 

댓글 보기 · 2022년 4월 20일에 게시됨 · Dana Barker

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Agreed, we would also like to be able to send the ticket description in the automatic e-mail sent when a user opens a request. 

댓글 보기 · 2022년 4월 19일에 게시됨 · Dana Barker

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댓글Extending Zendesk

We have found that if you add the negative number that reflects the time you want to remove, it will deduct from the overall time. Not sure if that helps at all but thought I would share! 

댓글 보기 · 2022년 2월 11일에 게시됨 · Dana Barker

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