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Sol Jalaludin

가입한 날짜: 2023년 3월 21일

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마지막 활동: 2023년 9월 13일

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님의 최근 활동 Sol Jalaludin

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)
커뮤니티

At the moment, it's not possible to customize transcript with Liquid Markup.

I'd like to be able to style our transcript at least to make it clear which replies are from the agent and which replies are from the end user.

Example code that didn't work:

Here's a copy of your chat with us:
 
{% for comment in ticket.public_comments %}
 
   Comment:
 
{% if comment.author.role == 'agent' %}
 
<div>
 <p style="float:left;background: #7f54b3 !important;margin: 0 36px 16px 0;padding:10px;border-radius: 15px;color:#fff">
   {{comment.created_at}}
<small style="font-size:10px;opacity:0.5;margin-left:12px;">{{comment.created_at_with_time}}small>
<strong>{{comment.author.name}}strong>
{{comment.value}}
p>
div>
 
{% elsif comment.author.role == 'end_user' %}
 
 <p style="float:left;background: #e9eff5;margin-left: 36px;padding:10px;border-radius: 15px;">
   {{comment.created_at}}
   {{comment.created_at_with_time}}
   {{comment.author.name}}
   {{comment.value}}
   p>
 
   Attachment:
   {% for attachment in comment.attachments %}
   {{attachment.filename}}
   {{attachment.url}}
 
   {% endfor %}
{% endif %}  
{% endfor %}

댓글 보기 · 2023년 8월 23일에 게시됨 · Sol Jalaludin

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Sol Jalaludin님이 에 게시물을 만듦

게시물 Feedback - Ticketing system (Support)
Allow customizing messaging transcript format

At the moment, it's not possible to customize transcript with Liquid Markup.

I'd like to be able to style our transcript at least to make it clear which replies are from the agent and which replies are from the end user.

Example code that didn't work:

Here's a copy of your chat with us:
 
{% for comment in ticket.public_comments %}
 
   Comment:
 
{% if comment.author.role == 'agent' %}
 
<div>
 <p style="float:left;background: #7f54b3 !important;margin: 0 36px 16px 0;padding:10px;border-radius: 15px;color:#fff">
   {{comment.created_at}}
<small style="font-size:10px;opacity:0.5;margin-left:12px;">{{comment.created_at_with_time}}small>
<strong>{{comment.author.name}}strong>
{{comment.value}}
p>
div>
 
{% elsif comment.author.role == 'end_user' %}
 
 <p style="float:left;background: #e9eff5;margin-left: 36px;padding:10px;border-radius: 15px;">
   {{comment.created_at}}
   {{comment.created_at_with_time}}
   {{comment.author.name}}
   {{comment.value}}
   p>
 
   Attachment:
   {% for attachment in comment.attachments %}
   {{attachment.filename}}
   {{attachment.url}}
 
   {% endfor %}
{% endif %} 
{% endfor %}

 

2023년 8월 23일에 게시됨 · Sol Jalaludin

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Sol Jalaludin님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Chat and Messaging (Chat)
커뮤니티

We also miss the feature of being able to control the styling of the messaging chat transcript.

댓글 보기 · 2023년 8월 03일에 게시됨 · Sol Jalaludin

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Sol Jalaludin님이 에 댓글을 입력함

댓글Ticket basics
Agent guide

I have integrated Salesforce, and a ticket created from Salesforce and synced to Zendesk as the origin as "Via system". What is system?

I'd like to use this as a trigger condition but couldn't find "system" in the channel drop down list.

댓글 보기 · 2023년 4월 05일에 게시됨 · Sol Jalaludin

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