Heather Rommel
I love solutioning in Zendesk for different use cases. Working on Zendesk since 2015: Support, Guide, Chat, Talk, Explore (and Insights RIP).
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Heather Rommel님의 최근 활동-
Heather Rommel님이 에 댓글을 입력함
Now THIS is really great! We can look into using agent statuses again because of this!
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Hmmm, Aaron, it looks like you need to have Enterprise to use Contextual Workspace. Hopefully you have that!
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Aaron Powell, You might be able to do something using Contextual workspaces https://support.zendesk.com/hc/en-us/articles/4408833498906-Setting-up-contextual-workspaces
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I mean yes I know that but you still get 4 months of closed tickets, so why would the filter ignore them when they're already in the view?
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Hi Zendesk team, Thanks for the filtering! Looks promising! We have views that include Closed tickets and when we filter, it completely ignores Closed tickets so that Closed tickets that match the...
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Yep, though I use the dropdown for status because it works when you don't do multiple Jiras to 1 Zendesk. This way we can use triggers. But to your point, your fields should be syncing! I wonder i...
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Hi! What kind of fields do you have set up on the Zendesk side? I usually do dropdowns for things like Status so I can action on them in Zendesk (i.e. reopen an On Hold ticket when Jira status goe...
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If we don't want Auto-cc for @ mentions on tickets, is there a way to see a ticket I was @ mentioned on yesterday or last week? "If they are logged in, the added agent sees a notification in the ...
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Is Captcha also enabled for webwidget submitters or just Help Center form submitters?
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Gaurav Parbat hoping you might have an update on this? Tool tips is a hot topic!