Heather Rommel
I love solutioning in Zendesk for different use cases. Working on Zendesk since 2015: Support, Guide, Chat, Talk, Explore (and Insights RIP).
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Heather Rommel님의 최근 활동-
Heather Rommel님이 에 댓글을 입력함
Love this! Thank you! Wondering if this will lead to a Search & Replace functionality?
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Hi! You might want to check out Ticket Sharing agreements if both are using Zendesk: https://support.zendesk.com/hc/en-us/articles/4408893967514-Sharing-tickets-with-other-Support-accounts
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Love this User Tip! We tend to also lean towards Jacob Christensen's method - reopening On Hold every 7 days with a date field avail to agents to customize that as needed. But I like this article ...
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I've posted a feature request -- requesting that when we click Send on the side convo when running the macro, let it save the ticket too so our agents don't navigate away from the ticket before sav...
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Save ticket updates on macros for Side Conversations and reduce clicks and errors!
We've noticed quite a hole in the use of macros for Side Conversations we're hoping Zendesk will close. When we start a Side Convo via Macro, we have to 1. Select the macro and run it 2. Click Send...
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I agree bookmarking tickets should be built into the product. Right now the only way to do this natively is to add tags to them manually or something. We use Lovely Views app to bookmark and would...
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Activating Followers/CC functionality should NOT expose our emails
Hi PMs! I am shocked not to see this in feedback already. I did find a comment on at least one of the posts, though, so I hope this rings true to other folks also: We were investigating turning on ...
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I couldn't agree more!! Zendesk please read!! I've posted a comment on this string which I am hoping is being monitored as well https://support.zendesk.com/hc/en-us/community/posts/4410323216922/co...
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Maribeth Toleco, I'm wondering: Is the agent looking at the exact same view with the exact same tickets? Can you have the Agent refresh their screen? Maybe log in/log out? When they open the tick...
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Hi Jennifer Yim, Wow, I can't believe I never responded to this! I think we might have talked about this but just for the sake of closing the loop: By Search results, do you mean the ability to co...