Deborah

Hi @... is there another workaround to know when the ticket was unshared by the sharing partner?

To give you a concrete example, I want to create a trigger to automatically solve a ticket once it has been unshared by the sharing partner. However, I cannot find any condition that captures this action. The condition "updated via ticket sharing" only applies to when the ticket was actually shared, but not to when the ticket was unshared. What other way is there?