Mathias Lakshøj-Hansen
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총 활동 수94
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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투표 수62
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플랜 수14
활동 개요
Mathias Lakshøj-Hansen님의 최근 활동-
Mathias Lakshøj-Hansen님이 에 댓글을 입력함
Hi Sean,Thanks for the reply I will look forward to hearing about Broadcast mode.Also thanks for the suggestion, we uinfortunatly do not have enough agents to be able to do omnichannel.
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Mathias Lakshøj-Hansen님이 에 게시물을 만듦
Add simultaneous calling
답변함Hi team,I would like to suggest adding simultaneous calling af a feature in talk, so the caller rings to every available agent in a group at the same time for the entire queue time that is set.We'v...
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Mathias Lakshøj-Hansen님이 에 댓글을 입력함
Hi Toby,Thanks for the reply.I can see how it would work with child tickets, I don't think we would go that way, but thanks for the input.In terms of filling the marco menu, it's just that we have ...
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Mathias Lakshøj-Hansen님이 에 게시물을 만듦
If agent or light agents are messaged via side conversation - encode ticket ID or link
Feature Request Summary: We often send other agents or light agents messages via side conversations.This is because we need a specific persons input.I know that we can assign it to a full agent b...
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Mathias Lakshøj-Hansen님이 에 댓글을 입력함
Hi :)We've "just" switched to the "new" workspace. I've noticed that when you need to assign a ticket to another group you now have to do it twice in a way.When opening/pressing the Assignee drop d...
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Mathias Lakshøj-Hansen님이 에 게시물을 만듦
Make Translate a permanant button beside filter and events
Feature Request Summary: I think it could be a good idea to change the toolbar appearing on a ticket to a button instead of a toolbar. This will utilize the space that is already reserved and sto...
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Mathias Lakshøj-Hansen님이 에 게시물을 만듦
"New" workspace - double the clicks to switch from Public to internal comment in composer
Feature Request Summary: Hi all,We've just upgraded to the "new agent workspace" and noticed that you need to click twice to switch from public to internal reply in the composer.Could it be possi...
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Mathias Lakshøj-Hansen님이 에 댓글을 입력함
Hi again,On Monday we made the change from Legacy. Today a colleague, jokingly made a remark about our health insurrance, because we look to the bottom of the screen and straining our necks unneces...
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Mathias Lakshøj-Hansen님이 에 댓글을 입력함
To add to the choir.We've onboarded two new segments to our Zendesk tenant and restructured one.Right now all primary users are on 12 views, which means that we have to prioritise what views we wan...
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+1