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Ben Rivlin

가입한 날짜: 2022년 4월 28일

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마지막 활동: 2024년 12월 10일

Senior Principal Support Technologist at a Legal Tech SaaS. I strive to provide world class internal solutions to allow the Teams of Experts to work more efficiently on customer needs.

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We recently wrote a python script for this exact purpose, it runs daily, consuming the WebHook API: https://developer.zendesk.com/api-reference/webhooks/webhooks-api/webhooks/

The script works in the following way:

  1. Get all Webhooks: https://developer.zendesk.com/api-reference/webhooks/webhooks-api/webhooks/#list-webhooks
  2. Loop over all Webhooks and get the invocations (each time it ran): https://developer.zendesk.com/api-reference/webhooks/webhooks-api/webhooks/#list-webhook-invocations
    1. Use filter[status] to filter on only the error statuses
    2. Use filter[from_ts] and filter[to_ts] to capture only the errors in a specific time range (i.e. since the script last ran till now)
  3. Add each error as a message to then send in Slack in 1 go.

As the Invocation history last 7 days we run this on a daily basis and we can see the list of errors per WebHook
 

댓글 보기 · 2024년 12월 10일에 편집됨 · Ben Rivlin

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