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Brandon Rider

가입한 날짜: 2024년 3월 19일

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마지막 활동: 2024년 6월 05일

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님의 최근 활동 Brandon Rider

Brandon Rider님이 에 게시물을 만듦

게시물 Feedback - Voice (Talk)

Our help desk(agents) uses Talk for incoming calls but that is not the helpdesks sole function. It would be ideal if we are able to answer and end calls from our headsets. It isn't possible to always be sitting in front of our monitors, but we still have the need to answer calls.

 

The current issue is that we are only able to answer calls while sitting in front of the computer. Having the ability to answer calls from the headset would keep productivity steady when having to be in our warehouse or up setting up machines not in front of our computers.

 

This is something we are affected by daily. If we leave the computer for a moment we have to remember to go into away. Before switching to talk using our local cisco number we could answer calls from anywhere in the building.

 

The only workaround we have found is forwarding to a cell phone. Obviously this is not ideal due to additional fees and requiring a separate device.

 

A chrome extension or app allowing to answer and end from the headset would be great.

2024년 6월 04일에 게시됨 · Brandon Rider

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Brandon Rider님이 에 게시물을 만듦

게시물 Feedback - Voice (Talk)

We need a way to be able to answer and end calls from a headset while using Talk. We currently use the Jabra Engage and Evolve 65. 

2024년 5월 09일에 게시됨 · Brandon Rider

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댓글Setting up Talk

How are you able to get the Jabra Engage 65 to answer from the headset? When I try it just makes a clicking sound. It works perfect if answered from inside zendesk.

댓글 보기 · 2024년 3월 19일에 게시됨 · Brandon Rider

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