최근 검색
최근 검색 없음

Paul Dinculescu
가입한 날짜: 2022년 4월 19일
·
마지막 활동: 2022년 4월 19일
팔로잉
0
팔로워
0
총 활동 수
3
투표
1
가입 플랜
1
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Paul Dinculescu
Paul Dinculescu님이 에 댓글을 입력함
Hi there!
Is it possible to configure skills based routing based on organization?
For example, let's think about a VIP organization (tagged via a custom org field). I would like to assign all incoming chats from this organization to specific agents.
We have the agent workspace enabled, I assume the skills based routing in support is not applicable to chats and, the skills in chat interface have to be used, am I right?
However, the users are not tagged in support with VIP. How do we identify that an user is part of a VIP org so that it is routed correctly?
Thank you in advance!
댓글 보기 · 2022년 4월 19일에 게시됨 · Paul Dinculescu
0
팔로워
0
투표 수
0
댓글