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Paul Dinculescu

가입한 날짜: 2022년 4월 19일

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마지막 활동: 2022년 4월 19일

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님의 최근 활동 Paul Dinculescu

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댓글Setting up Zendesk Chat

Hi there!

Is it possible to configure skills based routing based on organization?

For example, let's think about a VIP organization (tagged via a custom org field). I would like to assign all incoming chats from this organization to specific agents.

We have the agent workspace enabled, I assume the skills based routing in support is not applicable to chats and, the skills in chat interface have to be used, am I right?

However, the users are not tagged in support with VIP. How do we identify that an user is part of a VIP org so that it is routed correctly?

Thank you in advance!

댓글 보기 · 2022년 4월 19일에 게시됨 · Paul Dinculescu

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