최근 검색
최근 검색 없음
Nick I.
가입한 날짜: 2021년 11월 10일
·
마지막 활동: 2024년 4월 03일
팔로잉
0
팔로워
0
총 활동 수
6
투표
1
플랜 수
2
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Nick I.
Nick I.님이 에 게시물을 만듦
The free draft option in Zendesk is a really good addition and super helpful, especially with new hires.
The struggle with this right now is relevant to being able to understand when there is a draft added by an agent so a manager can review it. There is no indication that would help us identify when a ticket contains a draft.
The request is to add a “1” icon which will work as an indicator when there is a draft saved. That will help mostly managers but agents too with this.
2024년 4월 03일에 게시됨 · Nick I.
1
팔로워
2
투표 수
2
댓글
Nick I.님이 에 댓글을 입력함
We need the bcc option to be added in Zendesk so we can inform more than one clients that report the same issue, at the same time without sharing personal info. Please consider that. We need that.
It's insane that such a known ticketing system doesn't have a BCC option.
댓글 보기 · 2021년 11월 11일에 편집됨 · Nick I.
0
팔로워
0
투표 수
0
댓글
Nick I.님이 에 게시물을 만듦
Please add BCC option in the ticketing system. It would be really helpful with clients that report the same issue but we also have to protect their persona info.
2021년 11월 10일에 게시됨 · Nick I.
8
팔로워
4
투표 수
1
댓글