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Richard Braun

가입한 날짜: 2025년 1월 28일

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마지막 활동: 2025년 1월 28일

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님의 최근 활동 Richard Braun

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게시물 Q&A - Reporting and analytics
New Ticket Status Change Report

We are trying to figure out a way to create a detailed report that does the following as well as a dashboard widget that just shows the resulting average time.

 

  1. Measures the time, in hours and minutes, using the ticket creation timestamp and the timestamp of when the ticket status is changed from New.
    1. This needs to be measured using business hours 
  2. We need to filter the results by the forms that are used for the tickets
    1. This allows us to report on different support teams
  3. We need to filter the results by time frame (days, months, YTD, etc.)

2025년 1월 28일에 게시됨 · Richard Braun

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