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Emeline Leguillou
가입한 날짜: 2022년 9월 13일
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마지막 활동: 2022년 9월 13일
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님의 최근 활동 Emeline Leguillou
Emeline Leguillou님이 에 댓글을 입력함
Hi,
As shown in this article (https://www.zendesk.co.uk/blog/setup-auto-responses-to-common-questions-with-triggers/#georedirect), it was one possible to "notify user" without sending a separate email when we want to automate answers with triggers.
Is this still available, and how? We are trying out the "send email" to the requester, but this is not a good solution as it creates more tickets for nothing. We want to answer a ticket directly with a trigger or an automation, and make it appear as a public reply inside the thread of the original request, not as a separate email. We tried "Bot answer" as well, and got the same result.
This feels like it is one of the most basic things we should be able to do, but for some reason, we can't find how.
Thanks in advance for your help.
댓글 보기 · 2022년 9월 13일에 게시됨 · Emeline Leguillou
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