Ronit Gieske
-
총 활동 수32
-
마지막 활동
-
회원 가입일
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수0명
-
투표 수17
-
플랜 수7
활동 개요
Ronit Gieske님의 최근 활동-
Ronit Gieske님이 에 댓글을 입력함
We just came across this issue too. Wow! There's got to be a solution for this. Zendesk - are you listening?
-
Ronit Gieske님이 에 댓글을 입력함
This has been in queue for at least 5 years. Any updates Zendesk?
-
Ronit Gieske님이 에 댓글을 입력함
This is basic functionality that is necessary for proper ticket handling. Split n Close app only functions properly if you adopt the paid version and paying $3/user/month is absolutely ludicrous. H...
-
Ronit Gieske님이 에 댓글을 입력함
Are there any integrated CSAT apps that provide an in phone CSAT survey solution? It's very surprising that Zendesk doesn't have this feature when Freshdesk does.
-
Ronit Gieske님이 에 댓글을 입력함
Business hours by Group should be made available for the Professional Plan - Messaging. It is available for Chat and should be for Messaging as well. Different teams operate during different hours...
-
Ronit Gieske님이 에 댓글을 입력함
Thanks Martin - Besides responding in this forum. What does Zendesk do with these suggestions?
-
Ronit Gieske님이 에 게시물을 만듦
CSAT For Talk - Initiation upon end of call rather than ticket status
답변함We would like the ability to trigger the CSAT email/text after the end of a phone call. Currently, the only option is to initiate based on the Ticket Status which is not ideal as it may be too earl...
-
Ronit Gieske님이 에 게시물을 만듦
More robust Talk metrics should be available such as hold time details, transfer details, and call transcripts
답변함Simple Talk metrics details are not currently available in any reports.Hold Time details - length of hold time per hold instance in the case of multiple holds on one callAgent transfer details - wa...