최근 검색
최근 검색 없음

Judy Correia
가입한 날짜: 2021년 10월 16일
·
마지막 활동: 2025년 1월 21일
팔로잉
0
팔로워
1
총 활동 수
147
투표 수
27
플랜 수
60
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Judy Correia
Judy Correia님이 에 댓글을 입력함
How does this differ from Suggested first reply - https://support.zendesk.com/hc/en-us/articles/7041677653914-Using-AI-to-generate-a-first-reply-in-a-ticket ?
댓글 보기 · 2025년 1월 21일에 게시됨 · Judy Correia
0
팔로워
0
투표 수
0
댓글
Judy Correia님이 에 댓글을 입력함
If a ticket moves between groups with different business hours (for example ticket came in assigned to Americas Group based on an organisations default group, but the ticket ends up being assigned to an agent in Europe Group) do business hours applied adjust to reflect Europe business hours vs America business hours?
What happens if agents in both groups are assigned to the same ticket over a period of time, how do business hours apply? Does it take into account the movement between groups?
댓글 보기 · 2025년 1월 16일에 게시됨 · Judy Correia
0
팔로워
0
투표 수
0
댓글
Judy Correia님이 에 댓글을 입력함
It appears users cannot create content from Knowledge if Turn on Knowledge is selected but knowledge articles is not selected under select content sources. Is there a way around this?
댓글 보기 · 2024년 12월 11일에 게시됨 · Judy Correia
0
팔로워
0
투표 수
0
댓글
Judy Correia님이 에 댓글을 입력함
Following up on Jan 3 2022 comment (Is there a way to automatically assign a group to a new organization?) and Jan 4 2022 update (I want to update the group on the organization record when the organization is created which needs to happen before the ticket is created). We have a similar need to A) update group automatically on org creation and B) updating existing org group (we recently made a change to our structure and need to update hundreds of orgs). Can this be done by bulk import?
댓글 보기 · 2024년 10월 10일에 게시됨 · Judy Correia
0
팔로워
0
투표 수
0
댓글
Judy Correia님이 에 댓글을 입력함
Judy Correia님이 에 댓글을 입력함
Definitely very frustrating and confusing. This post is from 2021 and the feature is still available and does not function as expected. You have to create a calculated attribute exclude tickets with one or more specific tags in a report and then filter based on a true/false option. This makes absolutely on sense whatsoever. A simple filter to exclude tickets with tag X should simply work based on basic filter functionality.
댓글 보기 · 2024년 9월 04일에 게시됨 · Judy Correia
0
팔로워
0
투표 수
0
댓글
Judy Correia님이 에 댓글을 입력함