최근 검색


최근 검색 없음

Judy Correia's Avatar

Judy Correia

가입한 날짜: 2021년 10월 16일

·

마지막 활동: 2025년 1월 21일

Zendesk Luminary

팔로잉

0

팔로워

1

총 활동 수

147

투표 수

27

플랜 수

60

활동 개요

님의 최근 활동 Judy Correia

Judy Correia님이 에 댓글을 입력함

댓글Ticket automation and collaboration

댓글 보기 · 2025년 1월 21일에 게시됨 · Judy Correia

0

팔로워

0

투표 수

0

댓글


Judy Correia님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

Not sure why this ticket is set to “awaiting your reply”, I haven't gotten a response to my original comment.

댓글 보기 · 2025년 1월 21일에 게시됨 · Judy Correia

0

팔로워

0

투표 수

0

댓글


Judy Correia님이 에 댓글을 입력함

댓글Service Level Agreements (SLA), macros, and CSAT

If a ticket moves between groups with different business hours (for example ticket came in assigned to Americas Group based on an organisations default group, but the ticket ends up being assigned to an agent in Europe Group) do business hours applied adjust to reflect Europe business hours vs America business hours?

 

What happens if agents in both groups are assigned to the same ticket over a period of time, how do business hours apply? Does it take into account the movement between groups?

댓글 보기 · 2025년 1월 16일에 게시됨 · Judy Correia

0

팔로워

0

투표 수

0

댓글


Judy Correia님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Help Center (Guide)

Would be helpful to add a disclaimer on login for example to advise customer to not provide PII.

댓글 보기 · 2025년 1월 15일에 게시됨 · Judy Correia

0

팔로워

0

투표 수

0

댓글


Judy Correia님이 에 댓글을 입력함

댓글Setting up Agent Workspace

It appears users cannot create content from Knowledge if Turn on Knowledge is selected but knowledge articles is not selected under select content sources. Is there a way around this?

댓글 보기 · 2024년 12월 11일에 게시됨 · Judy Correia

0

팔로워

0

투표 수

0

댓글


Judy Correia님이 에 댓글을 입력함

댓글End users and organizations

Following up on Jan 3 2022 comment (Is there a way to automatically assign a group to a new organization?) and Jan 4 2022 update (I want to update the group on the organization record when the organization is created which needs to happen before the ticket is created). We have a similar need to A) update group automatically on org creation and B) updating existing org group (we recently made a change to our structure and need to update hundreds of orgs). Can this be done by bulk import?

댓글 보기 · 2024년 10월 10일에 게시됨 · Judy Correia

0

팔로워

0

투표 수

0

댓글


Judy Correia님이 에 댓글을 입력함

커뮤니티 댓글 Q&A - Reporting and analytics

The above does not take into account weekends for those who do not operate a 24hr support team i.e. business days are only Mon-Fri, calculation should not take into account Sat and Sun. 

댓글 보기 · 2024년 10월 09일에 게시됨 · Judy Correia

0

팔로워

0

투표 수

0

댓글


Judy Correia님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

We had a suspended user create a ticket. This seems odd as we would expect a suspended user to be prevented for A) logging in and B) logging a ticket.

댓글 보기 · 2024년 9월 26일에 게시됨 · Judy Correia

0

팔로워

0

투표 수

0

댓글


Judy Correia님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

Definitely very frustrating and confusing. This post is from 2021 and the feature is still available and does not function as expected. You have to create a calculated attribute exclude tickets with one or more specific tags in a report and then filter based on a true/false option. This makes absolutely on sense whatsoever. A simple filter to exclude tickets with tag X should simply work based on basic filter functionality. 

댓글 보기 · 2024년 9월 04일에 게시됨 · Judy Correia

0

팔로워

0

투표 수

0

댓글


Judy Correia님이 에 댓글을 입력함

커뮤니티 댓글 Q&A - Reporting and analytics

Hi - what I'm looking for is how to export a list of reports, not exporting one or more reports. Essentially want to get a list in Excel or some other type of table of all the reports listed in Explore. 

댓글 보기 · 2024년 5월 16일에 게시됨 · Judy Correia

0

팔로워

0

투표 수

0

댓글