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Colina Insurance Limited

가입한 날짜: 2021년 10월 16일

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마지막 활동: 2023년 4월 11일

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댓글Customer management and profiles

It appears that based on the responses above that they have removed the functionality from the lower level plans. In my mind agents having the ability to create proactive tickets would be needed functionality in ALL plans but I guess their current viewpoint is different. Hopefully they review this in the future and restore the functionality.

댓글 보기 · 2022년 7월 15일에 게시됨 · Colina Insurance Limited

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댓글Customer management and profiles

Correction - create tickets to new end users without being able to search all tickets

 

댓글 보기 · 2022년 4월 25일에 게시됨 · Colina Insurance Limited

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댓글Customer management and profiles

Lori Anne Graziano I have the exact same issue and I am searching for an answer as well.

Perhaps someone from Zendesk can confirm how to allow agents to create tickets but not be able to see all tickets. We have several departments that use Zendesk and it is not appropriate for all Zendesk users to be able to search all Zendesk tickets

댓글 보기 · 2022년 4월 25일에 게시됨 · Colina Insurance Limited

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댓글Business rules

Hi. We are using the NOtify Requester of New Proactive ticket trigger, but for some reason the group, an consequently email address, that appears to the requester is not correct. FOr example, if an Agent in group Apples creates a proactive ticket, the requester has a reply to of group Oranges. How can this be fixed? Thank you

댓글 보기 · 2021년 9월 16일에 게시됨 · Colina Insurance Limited

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댓글Ticket management

Thank you for your response. She only has one email address in her profile and is only a member of one group.

Let's say she is a member of group apples. When a proactive ticket is created the header of the ticket says Jane Doe (Bananas) <bananas@company.com>. What should appear if Jane Doe (Apples) <apples@company.com>

How can I fix this? Thanks in advance

댓글 보기 · 2021년 9월 14일에 게시됨 · Colina Insurance Limited

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댓글Ticket management

We have multiple support addresses in our instance, however agents are assigned to one address (group). HOwever Jane, who is a member of supportA@email.com has her proactive requests appear to come from Jane (supportB@email.com). How can we correct this?

 

댓글 보기 · 2021년 8월 26일에 게시됨 · Colina Insurance Limited

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