최근 검색
최근 검색 없음

Support Admin
가입한 날짜: 2021년 10월 16일
·
마지막 활동: 2024년 9월 26일
팔로잉
0
팔로워
1
총 활동 수
43
투표 수
6
플랜 수
16
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Support Admin
Support Admin님이 에 댓글을 입력함
This is great, and I was ready to sign us up for EAP. But I see it is only available to top tier plans. I don't understand why such a very basic feature (transclusion) would only be available at the Enterprise level, a level for which there is no public pricing. And like another poster, I have proposed moving all our KB to Drupal which can support this kind of feature out of the box.
Are there plans to make this available to all plans?
댓글 보기 · 2024년 9월 26일에 편집됨 · Support Admin
0
팔로워
0
투표 수
0
댓글
Support Admin님이 에 댓글을 입력함
Because it seems that ZD will never support this extremely simple feature, and if they do, it will only be for Enterpri$$$e customers, I have proposed to my company that we move to having our KB be hosted in Drupal where we have much more control, and can easily support this function plus shared blocks of content.
댓글 보기 · 2024년 2월 21일에 편집됨 · Support Admin
0
팔로워
1
투표
0
댓글
Support Admin님이 에 댓글을 입력함
Hello @...,
No, I did not try the custom field approach because it won't work for assigning a user to a user segment. That assignment is only based on "real" tags (no support for user fields). In other words, this method doesn't accomplish what the title says.
All this method does is to provide a way to initiate a trigger based on a custom user field (sort of the wrong direction ;-) ).
So is there another way to add a user to a user segment via a trigger?
댓글 보기 · 2023년 10월 27일에 게시됨 · Support Admin
0
팔로워
0
투표 수
0
댓글
Support Admin님이 에 댓글을 입력함
Sorry, but I am not seeing how this adds a tag to the user profile. Are some steps missing?
My use case (as it is for many others) is to trigger off the user tag to assign a user to user segment (which only works off tags, and not any other fields), for example, to control visibility to articles.
How can automatically add a tag to the user profile?
댓글 보기 · 2023년 10월 25일에 게시됨 · Support Admin
0
팔로워
0
투표 수
0
댓글
Support Admin님이 에 댓글을 입력함
The view condition "Ticket: Requester" seems illogical. If I set this condition, I cannot select any requester who is a user, or what is 99.5% of the situation. I can only select an agent, but I already have the condition assignee for that. Does NOT seem useful at all? What am I missing?
My use case is I want to filter out test cases from user TEST. But cannot do that with the condition which seems like it should.
댓글 보기 · 2022년 8월 09일에 편집됨 · Support Admin
0
팔로워
0
투표 수
0
댓글
Support Admin님이 에 댓글을 입력함
Is this article still accurate? I don't see anything like this in my instance. Yes I can go to Account and Reports, but I have to create a Report first with limited settings, and then I can export, but only to CSV and XML, no JSON.
We are on Suite Growth, BTW
댓글 보기 · 2022년 8월 04일에 게시됨 · Support Admin
0
팔로워
0
투표 수
0
댓글
Support Admin님이 에 댓글을 입력함
How do we test the new workspace if we do NOT have access to the premium sandbox?
댓글 보기 · 2022년 7월 27일에 게시됨 · Support Admin
0
팔로워
2
투표 수
0
댓글
Support Admin님이 에 댓글을 입력함
One, we don't need any of the enhancements. We only handle tickets, and do not support any other support channels (no calls, no chats). My concern is that we have custom app, tickets, triggers and macros, so very concerned that this "upgrade" will break our existing flows. Is there a technical checklist that covers these aspects that might be impacted? Can we opt out of this upgrade?
댓글 보기 · 2022년 7월 27일에 게시됨 · Support Admin
0
팔로워
0
투표 수
0
댓글