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Alex Albrecht
가입한 날짜: 2023년 3월 03일
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마지막 활동: 2023년 11월 06일
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님의 최근 활동 Alex Albrecht
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it feels like a pretty big miss to me that this functionality was in the app that was replaced by the Agent Workspace update, and that update was forced on all users against their will, and the replacement app is missing the functionality. There is no reason this should be considered new functionality, it was already in the app and then it disappeared after an update. I'll upvote this, but we shouldn't have to ask for a feature we already had (and I checked the release notes and nothing in the agent workspace documentation says that this feature would go away).
댓글 보기 · 2023년 11월 06일에 게시됨 · Alex Albrecht
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The sorting of brackets in the dashboard field "Tickets by requester wait time brackets" in the Explore Support dashboard aren't in order of time:
Could these be updated so that they read from longest to shortest, or shortest to longest, as long as they're in order?
2023년 3월 03일에 게시됨 · Alex Albrecht
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