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Andreas Walser

가입한 날짜: 2021년 10월 16일

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마지막 활동: 2023년 12월 27일

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님의 최근 활동 Andreas Walser

Andreas Walser님이 에 댓글을 입력함

댓글Working with articles in the knowledge base

Hi Brett

Thank you for your help. Ok, that's the old school way :-). But the draft articles do not appear in the insert link form.

Thank you.

댓글 보기 · 2021년 10월 05일에 게시됨 · Andreas Walser

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댓글Working with articles in the knowledge base

Hi 

how can I add a link to a DRAFT article? 

댓글 보기 · 2021년 9월 28일에 게시됨 · Andreas Walser

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Andreas Walser님이 에 게시물을 만듦

게시물 Q&A - Chat, messaging, and widgets

Hi all

I have 2 issues regarding the web widget.

1.

I have set up a Ticket-Form with 3 custom fields:
1. Produktauswahl
2. Runtime - Lizenztyp
3. Designer - Lizenztyp

This Ticket Form works fine when I open it inside the GUIDE (left side of the screenshot). But when I open the same Ticket Form in the Web Widget I can only see the 3. custom field "Designer - Lizenztyp" (see right side of the screenshot).
1. Produktauswahl and 2.  Runtime - Lizenztyp are missing.

 

 

2: 

I am using the following code to pre-fill the web widget from the screenshot below. 

Pre-filling the subject and the description works fine. But the custom field is not pre-filled. The custom field is a dropdown with two values:

value,tag,default

Benutzer - Lizenz,benutzer_-_lizenz,false

Floating - Lizenz,floating_-_lizenz,false

 


contactForm: {
ticketForms: [{
id: 1900000042633,
title: false,
fields: [
{ id: 'description', prefill: { '*': 'Wir haben Interesse an einer DATAFLOW Runtime Einzelprodukt-Lizenz. Bitte um Kontaktaufnahme um weitere Details zu klären' } },
{ id: 'subject', prefill: { '*': 'DATAFLOW Runtime Einzelprodukt-Lizenz' } },
{ id: 1900000293073, prefill: { '*': 'Benutzer - Lizenz' } }
]
}]
}

 

what do I need to change to pre-fill the Designer - Lizenztyp field?

 

2021년 8월 27일에 게시됨 · Andreas Walser

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