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Keegan

가입한 날짜: 2022년 3월 22일

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마지막 활동: 2024년 5월 16일

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댓글More integrations

When using the new Power BI connector, I'm only getting about 74,000+ rows for tickets and ticket metrics. Our zendesk instance has 1.5 million tickets. I think we get the correct number of rows in the user table though. Why would this be?

댓글 보기 · 2024년 5월 16일에 게시됨 · Keegan

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댓글AI agent basics

If I understand this correctly, a conversation that a customer indicates as resolved will count towards this, even if no AI generated answer was provided. With only 10 resolutions per agent per month, this is going to push us AWAY from trying to improve the self-serve rate, as it's probably cheaper for an agent to respond to an easy question with a macro than for the bot to answer that question

댓글 보기 · 2024년 4월 23일에 편집됨 · Keegan

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커뮤니티 댓글 Q&A - Reporting and analytics

I would also love to be able to report on first reply time after a ticket is assigned to a new group. Has there been any news on this?

댓글 보기 · 2022년 6월 17일에 게시됨 · Keegan

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