Natasha Heiner

Hi Miranda Burford, 

That is amazing! 2-3 weeks with hide/unhide in API right? (or in the admin control) At least we will be able to unshow the widget in certain places. I hope that it works for us! And otherwise, can we adjust it in the API? 

You are making my day today. 

- Natasha 

Hi Miranda Burford, 

Thank you for your reply.

I suspect that with the open & close API, the whole widget opens up when enabling this in the API? And so does not mean that it actually hides the button on certain pages? I do not really need it as an admin to adjust this without a developer. I understand that is ideal, but for now, we just need the unhide/hide/display/notdisplay API option for the social messaging widget. 

Is there a different option to use the Flow builder? This is really slowing us down... 

 

 

Hi Miranda Burford,

Do you have any news on the unhide/hide option for messaging widget? First quarter of 2022 is passed, and I am wondering if we can finally use this widget. (can only use it with the hide/unhide option right?) As for our classic widget, we do have the option to unhide/hide our widget, while with this one we are not. 

Thanks

With the classic web widget, we were able to unhide/hide the web widget for certain pages on our website. When we enabled the messaging web sdk, these settings were not transferred and so we are not able to hide the web sdk for certain pages. 

When will this be supported by Zendesk? We really need this, otherwise we cannot proceed with messaging. 

 

Thank you

Same question as @..., what is the status for supporting javascript for messaging? We would like to hide the web channel for certain pages on our website. This was possible with the classic web widget, and unfortunately, this didn't work when enabling messaging. 

This means that we cannot go further with messaging, while we are so excited to use this. It makes the application unuseful. I hope that you have a solution soon!